Phone: (516) 432-4114
24/7 Emergency Electrical Services Available

Frequently Asked Questions


Do you offer same-day service?

Yes, we do. Call us and we'll send one of our staff members out as soon as possible.

How do you charge?

We charge by the job, which can save our customers money. That’s because no matter how long the job takes the price remains the same as what we quoted it to be.

Do you have Saturday hours and is there an extra charge for them?

Part of the way we value customer time is by providing Saturday hours (because customers have jobs during the week, too) and by not charging extra for them.

How much is an estimate?

Our estimates are FREE.

What forms of payment do you accept?

We accept cash, check, Visa, MasterCard, American Express, Discover and financing by GE.

How long have you been in business?

Haines Electric is a family-owned and run business. This year marks our 38th year serving both homes and businesses.

Are you licensed, insured and bonded?

Yes

Why is it that my circuit breaker trips sometimes?

The circuit breaker can be tripping for a number of reasons— either it’s overloaded or shorting out. If this is happening often, it should be looked at because it’s a problem that won’t fix itself.

How do I know if my electrical system is safe?

You don’t. Everything in the house might be working perfectly and yet it might be unsafe. That’s why National Fire Protection Association, National Electric Code and the Occupational Safety and Health Administration all recommend having your electrical system checked once a year.

Would a Home Protection Plan cover a yearly inspection?

Absolutely. That is one of reasons we recommend the plan to our customers. The Home Protection Plan is a way to give you and your family piece of mind that your electrical system is safe and operating properly.

How does surge protection work?

Once the surge protector is in place and connected it will redirect surges to the ground and lessen the energy. The surge protection selected must have a UL rating on response time. A point to remember is that the greater the surge current rating, the longer the surge protector will last.

What is a GFI?

GFI is an abbreviation for ground fault interrupter. There are two kinds of GFIs, a receptacle type and a circuit breaker type. A GFI will monitor the current going through it and if it senses an imbalance it will trip out quickly and prevent the user from getting a shock. A defective appliance or piece of equipment could cause a ground fault. They should be installed in various locations as per the national electrical code. Some areas are as follows: bathrooms, kitchen countertops, all outdoor areas, pool and hot tub equipment, spas and ponds, garages, and unfinished basements. This is truly a lifesaving device!

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